Questions? These Answers May Help:
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Billing ❘ Wireless Service
BILLING
Q. How Can I make a payment?
- Invoice Payment – send a check or money order to:
Metrotel, PO Box 112, High Falls,NY 12440
Please be sure to include Acct. # and Pager # onyour check.
- Pay By Phone – Call our Customer Support lines 888 441 2616.
Metrotel accepts Visa,Mastercard ,Discover and Amex
- Autopay – Arrange to have your charges automatically deducted from your credit card. Call customer Service to arrange 888 441 2616.
WIRELESS SERVICE
Q. How do I send a Message to my Alphanumeric pager?
A. Its' as simple as sending an email! The format for your pagers email address is: 1234567890@archwirelss.net.
Q. What is Message Carbon Copy (MCC)?
A. Message Carbon Copy allows you to forward your pager's messages to your cell phone,or any device that receives email. Many of metrotel's customer use this exclusively without their pager. Message Carbon Copy assures you privacy by not having to give out your cell phone number and allows you to stay in touch! Ask a Customer Specialist for more details.
Q. What is Voicemail?
A. With your busy schedule, you need to receive and respond to calls quickly and efficiently. Voicemail notifies you immediately when a caller leaves you a detailed voicemail message. You can check the message and return the call prepared, saving time and money for you and your caller.
Voice Mail is a service that functions similar to voice mail on your phone or an answering machine. Callers can dial your pager or device number and hear a short recorded greeting from you; they can then leave a voice message which you will be able to listen to by dialing your pager or device number and accessing your voice mail.
Voice Mail Plans :
MP1 15 Messages, 72-Hour Storage, 60-Second Greeting
MP2 10 Messages, 24-Hour Storage, 45-Second Greeting
MP4 10 Messages, 12-Hour Storage, 30-Second Greeting
Q. How do I set up my Voicemail Box
A. CLICK HERE for user guides for Voicemail
Q. What is Numerical Retrieval?
A. If your pager is off or out of range Numeric Retireval will record your pages and allow you to call your pager number to hear them played back. It a great backup system nd a way to get your pagers when your out of town.
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